DSM has several ICT standardization programs in place. One of the most important is the standardization of our ICT Infrastructure and ERP systems across all business groups, helping us to improve our management processes and controls and the integration of acquisitions while at the same time realizing cost reductions

In order to help DSM to realize its Vision 2010 goals, Corporate ICT implemented several actions to meet changing demands both now and in the future. During the year, Corporate ICT implemented an ICT system that enables DSM’s Innovation Center to execute stage-gate management of research and innovation projects.

To extend and deepen DSM’s customer base, special attention was paid to the implementation of several e-PTO (electronic prospect-to-order) and e-business initiatives, based on an award-winning infrastructure. e-PTO is focused on disclosing on-demand information about DSM products to customers and prospects in a secure, controlled and cost-efficient way. It is also used to gather information to further improve DSM’s offerings.

DSM Nutritional Products offers an online tool in which their Animal Nutrition and Health customers can create formulas for animal feeds. This online tool is currently available in Latin America and expansion to other regions is planned for 2008.

To maintain and support DSM’s IT systems and infrastructure, Corporate ICT’s affiliates in Switzerland, the United States, Brazil, Singapore and China integrated into a global virtual organization.

To further support DSM in China, Corporate ICT also implemented a dedicated service desk to improve local services and to meet increased demand for ICT services. This service desk is delivering support for the global ICT services to users in China. Furthermore, a China ICT Security Forum was established to increase ICT security awareness within China.